Privacy Policy

PRIVACY POLICY

 

PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, we collect the personal information you provide, including your name, address, and email address, to process your order and facilitate the buying and selling process. While you browse our store, we automatically receive your IP address, which helps us gather information about your browser and operating system. If you give us permission, we may also send you emails about our store, new products, and updates.

 

SECTION 2 - CONSENT

How do you give us consent? By providing us with personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, or process a return, you imply your consent for us to collect and use that information solely for the specified purpose. If we require your personal information for any secondary purposes, such as marketing, we will either ask you directly for your explicit consent or provide you with the opportunity to decline.

How can you withdraw your consent? If you change your mind after opting in, you may withdraw your consent for us to contact you, or for the continued collection, use, or disclosure of your information, at any time. Please contact us at sales@zosomusic.com.my or by mail at Zoso Music Office, Unit B-3-7, 3rd Floor, Block B, Canaan Square, Stutong Baru Road, Kampung Stutong Baru, 93350 Kuching, Sarawak.

 

SECTION 3 - DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms of Service.

 

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide the online e-commerce platform that enables us to sell our products and services to you. Shopify stores your data on secure servers, utilizing their data storage, databases, and the general Shopify application, all of which are protected by firewalls.

Payment: If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. The data is encrypted using the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete the transaction. Afterward, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, a collaboration of brands like Visa, MasterCard, American Express, and Discover. The PCI-DSS requirements ensure the secure handling of credit card information by our store and its service providers. For more information, please refer to Shopify’s Terms of Service (https://www.shopify.com/legal/terms) and Privacy Statement (https://www.shopify.com/legal/privacy).

 

SECTION 5 - THIRD-PARTY SERVICES

Our website may use third-party service providers to assist us in delivering and improving our services. These providers will only collect, use, and disclose your information to the extent necessary to perform the services they provide. However, please note that certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions. We recommend reading the privacy policies of these providers to understand how your personal information will be handled. Please be aware that some providers may operate or have facilities located in different jurisdictions than yours or ours. If you proceed with a transaction involving a third-party service provider, your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. For example, if you are in Canada and your transaction is processed by a payment gateway located in the United States, your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

 

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

SECTION 7 - COOKIES

Our website uses cookies to enhance your browsing experience and provide personalized services. By using our website, you consent to the use of cookies in accordance with our Cookie Policy.

 

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Privacy Compliance Officer at sales@zosomusic.com.my or by mail at Zoso Music Office, Unit B-3-7, 3rd Floor, Block B, Canaan Square, Stutong Baru Road, Kampung Stutong Baru, 93350 Kuching, Sarawak.